Cypress Professional Services, Inc. Improving the Financial Performance of Heathcare Providers

Soft Collections


Healthcare providers turn over self-pay (1-30 days after discharge date) and balance after insurance (30-60 days after discharge date) patient accounts to Cypress. This program assists healthcare providers with maintaining a positive relationship with their patients while collecting past due accounts. Certified medical collectors work with each patient answering insurance questions, verifying debt and explaining payment options. Additional services include:

Managed Care and Commercial Insurance Recovery
  • Researches and analyzes each claim by senior staff members
  • Maximizes recovery from underpaid accounts
  • Rebilling with full documentation
  • Improves profit margins

Each account is researched and analyzed by our senior staff. Additionally, our medical insurance reimbursement software identifies any errors and complements the analysis of our recovery auditors. The result is the maximized recovery of every account allowable under contract. The certified medical insurance reimbursement department provides follow-up on insurance denials, underpayments, and non-payments.

Workers’ Compensation Management
  • Maximizes recovery of work comp insurance accounts
  • Recovery audit specialists ensure increased cash flow and payments are in compliance with Workers’ Compensation insurance contracts
  • Rebilling with full documentation
  • Increases speed and effectiveness of revenue cycle

Our certified insurance and work comp specialists analyze every account and reduce the number of days outstanding by leveraging our experience, technology, and legal resources. Our insurance accounts are worked aggressively and include leveraging other client sites with batch processing when necessary. All of our programs can be customized.

  • Full-scale collections with skiptracing, credit reporting, and legal services would be rendered with client approval on any outstanding debt remaining from the Soft Collections Service.

Client Value: A lower cost and communicative approach to collections that preserves the patient/healthcare provider relationship. This approach gives the patient every opportunity to settle the debt without credit reporting or legal services. Program can be customized to meet specific client requirements.

  • 1-855-CYP-TREE